Platform Uptime

The default uptime for the DNAnexus Platform is 99% Current Platform availability can be viewed here.

DNAnexus defines the system to be down when all of the following are true:

1. Users cannot log in (and this is not due to a problem with a user's Single Sign-On infrastructure)

2. Users cannot run jobs

3. Users cannot access the API server

4. User cannot download/upload data

If you experience any of these problems, please report them to DNAnexus Support. In the event the downtime is due to circumstances beyond DNAnexus' control, such as an outage of an underlying cloud service provider, DNAnexus will keep you informed but carries no liability.