Platform Uptime

The default uptime for the DNAnexus Platform is 99%. You can view the Platform availability at the DNAnexus Status Page.

DNAnexus defines the system to be down when the following are true:

1. Users cannot log in (and this is not due to a problem with a user's Single Sign-On infrastructure).

2. Users cannot run jobs.

3. Users cannot access the API server.

4. Users cannot download/upload data.

If you experience any of these problems, report them to DNAnexus Support. In the event the downtime is due to circumstances beyond DNAnexus' control, such as an outage of an underlying cloud service provider, DNAnexus will keep you informed but carries no liability.