# Platform Uptime

The default uptime for the DNAnexus Platform is 99%. You can view the Platform availability at the [DNAnexus Status Page](https://status.dnanexus.com/).

DNAnexus defines the system to be down when the following are true:

1. Users cannot log in (and this is not due to a problem with a user's [Single Sign-On infrastructure](https://documentation.dnanexus.com/admin/single-sign-on)).
2. Users cannot run jobs.
3. Users cannot access the API server.
4. Users cannot download/upload data.

If you experience any of these problems, [report them to DNAnexus Support](mailto:support@dnanexus.com). In the event the downtime is due to circumstances beyond DNAnexus' control, such as an outage of an underlying cloud service provider, DNAnexus keeps you informed but carries no liability.