Click on your user icon in the top right corner of your screen.
Select Billing from the dropdown menu. A list of billing accounts will appear on the screen.
Follow the steps above, and then click on the arrow in the bottom right corner of the account that you wish to update the billing information for.
Click the Set Up Billing button that appears when the account details box expands.
Follow the instructions that appear on screen to update your billing information.
Your default billing account is the primary account that will be used for creating projects and performing other billable actions.
To set your default billing account, go to the Billing section of your profile.
Click on the arrow below the name of the the billing account you wish to select.
Click on the text that says Set as Default that appears when the account summary section expands.
Often users will have their own personal account set as the default (meaning that the user is responsible for any charges incurred), and so may want to make an org the default billing account.
If your default billing account is out of funds, you may not be able to perform certain actions such as creating a new project, adding data, creating a new workflow, or running analyses.
If you are the admin of an organization, or the account is your own personal billing account, you will see an Increase Spending Limit button where the spending limit is listed:
Clicking this link to specify a new spending limit for the organization which will route a message to DNAnexus for approval.
We recommend that you forward a purchase order from your company to [email protected] to facilitate your request, and include your platform ID in the message.
If you are not the admin, contact your org admin.