Billing
Learn how to set up billing for your account in order to be able to run analyses, as well as store and egress data. Set spending limits, view past transactions, and more.
Users can set up a personal billing account to pay for any charges they incur when running analyses or storing data on the Platform. Note that a user needs to have a valid form of billing in order to be able to run these analyses.

Access and Set Up Billing Information

PO and Org Billing

Users who use Purchase Orders to pay for charges, and users who wish to add or change billing for an org that is tied to an contract order, should contact DNAnexus Billing

Personal Billing

To set up automatic billing for your personal account using a credit card, you will need to first set up billing from within your user profile on the Platform.
Note that Billing Portal accounts are separate from DNAnexus Platform accounts and each uses an independent username and password. You will need to first set up an account on the DNAnexus Platform and set up billing there, before you are able to access the Billing Portal.

Accessing Billing Information

Setting up Billing for a Personal Account

  1. 1.
    To set up personal billing from the DNAnexus Platform, click on your user icon and select Billing from the menu that appears.
  2. 2.
    Click on the arrow that appears at the bottom of each billing account details box. Then follow the instructions to Set Up Billing.
  3. 3.
    You will be taken to the DNAnexus Billing Portal Getting Started page. Follow the instructions to add your billing information. Note that the Billing Portal account you will create is separate from your DNAnexus Platform account.
  4. 4.
    At the "Account" step, enter your account details. The "Org ID" and "Billing Account Name" fields will be automatically populated. At this step, you’ll create a password that you will use to access the Billing Portal in the future.
  5. 5.
    Once you reach the "Billing" step, enter your billing address and payment method. Adding a credit card will set up autopay for monthly Platform charges. If you have arranged for payment with a Purchase Order, you should have been given a voucher code. Enter the voucher code on the Payment Method page instead of a credit card.
  6. 6.
    Click Continue to review your billing information. If you see that you have made any errors you can go back one step and correct them before proceeding.
  7. 7.
    Click Set Up Billing to confirm your billing details and complete setup.
  8. 8.
    You can now click Return to DNAnexus and continue use of your account. Once you click this link, you’ll see the authorized funds available for use in your billing account.
Setup confirmation page

Logging Into Your Billing Portal Account

  1. 1.
    Users who already have completed the "Set Up Billing" step can update their billing and payment information directly via the Billing Portal. Remember that you will need to use your Billing Portal account username (your email address) and password to log in, since they may not be the same as your DNAnexus Platform account details. If your payment method is Purchase Order and you wish to switch to credit card, you will need to email DNAnexus Support.
  2. 2.
    After logging in, you will be taken to your billing Overview page.
Login page

Updating Your Account Details

  1. 1.
    To add a new address, first log into your Billing Portal account and add the address to your Address Book, which is located under the Settings tab.
  2. 2.
    To add a new payment method, first add to the Payment Methods section under the Settings tab. NOTE: You won’t be able to edit or delete an existing payment method (e.g. to update the expiration date or change the name). Instead, add a new payment method with the updated details. if your payment method is with Purchase Order and you wish to switch to Credit Card, you will need to email DNAnexus Support.
  3. 3.
    Once you’ve added your new address or payment method, return to the Subscriptions (Billing Accts) menu under the Billing tab. Select the Billing Account you wish to update, use the dropdown options to change the address and/or payment method, and click Submit. This change will be applied on your next invoice.
Note that Research Analysis Platform (RAP) users with more than one Organization will need to Set Up Billing for each org. Once the user has Set Up Billing for one org, they’ll use the same Billing Portal account and can select billing address and payment information saved in their profile for subsequent orgs.

Monthly Invoices

Each month, users with a billing account will receive an invoice for Platform usage charges incurred during the preceding month. For users who have set up autopay using a credit card, these invoices will be paid automatically.

Research Analysis Platform Billing Subscriptions

A single user can set up additional billing accounts once they have a Billing Portal account by going through the billing account creation process again. This can be done by completing the steps outlined in the "Setting Up Your Billing Account" section and selecting the option to "Set Up Billing".

Increasing Your Spending Limit

  1. 1.
    In the Billing section of the left-side menu, click on Subscriptions (Billing Accts).
  2. 2.
    Click the name of the billing account ID.
  3. 3.
    Click the Increase Spending Limit button.
  4. 4.
    Fill out required fields and submit the limit increase request for the selected account.
  5. 5.
    The DNAnexus Finance team will review the request, and may contact you for more information. You will receive an email once your limit review request has been processed.

Updating Payment Details

  1. 1.
    In the Settings section of the left-side menu, add your updated billing details by clicking on the appropriate link for the fields you wish to change. Note that to change a payment method, you must add the payment method to your billing portal account before associating it with a specific billing account.
  2. 2.
    After adding the payment method to your settings, go to the Subscriptions (Billing Accts) page.
  3. 3.
    Click on the name of the billing subscription that you want to update and then update the "Choose payment card(...)" and corresponding "Bill to Address" fields.

Viewing Invoices

In the Billing section of the left menu, click the Invoices tab. Invoices can be searched by their status: either "Open" or "Paid." For autopay customers with credit cards, the "Balance Due" will revert to zero after a credit card payment is applied against the charges in question. Customers with an expired credit card or that may have alternate payment arrangements will see the remaining balance in this view. This view will also show invoices from all billing subscriptions listed under the Billing Accounts tab.

Viewing Your Transaction History

Navigate to the Transaction History page which is located under the Billing tab in the sidebar. Select a date range to view all transactions for all billing subscriptions during the selected date range including payments, invoices, credits, etc.

Viewing Your Billing History

Navigate to the Statements screen under the Billing tab in the sidebar. Users can use the form shown on this page to generate a PDF or email statement displaying the transactions for the selected date range for all billing subscriptions associated with the billing account.

Manage Billing Portal Settings

Update Your Profile

Navigate to the Profile Information screen in the Settings section of the left menu. Update profile information for your billing portal account. Note that email address changes can only be made by emailing DNAnexus Support.

Add Emails for Invoicing

Navigate to the Email Preferences tab in the Settings section of the left menu. In the "Enter Emails for Invoicing" section, enter the email addresses of anyone who should receive a copy of invoices. These recipients will not be able to access your billing account, but will receive copies of invoices via email. Click Save Changes after adding or removing invoice recipient email addresses.