Billing and Account Management

In order to be able to store and analyze datasets at scale, you need to upgrade your account. You can do this either by entering billing information manually or by joining an organization.

Manually Adding a Billing Account

Upgrade your account in the Billing Account section of your profile by clicking the Upgrade Your Account button.

If you would like to upgrade your account to be billed on a regular basis, you will need to provide the contact information of somebody responsible for your department's financial records.

After completing the form, an email will be sent to the email of the contact person provided and they will need to accept responsibility for the terms of service.

Note: Your account will not be upgraded until the billing recipient activates the confirmation link contained in the email.

Changing Billing Information

Please email billing@dnanexus.com to change billing or purchase order information.

Changing Your Default Billing Account

Your default billing account is the primary account that will be used for creating projects and performing other billable actions. To set your default billing account, go to the Billing Accounts section of your profile. Set your default billing account by clicking the "Default" button near the account name.

Often users will have their own personal account set as the default (meaning the user him or herself is responsible for any charges incurred) and may want to change it to be an Org.

Increasing Funds in Your Account

If your default billing account is out of funds, you may not be able to perform certain actions such as creating a new project, adding data, creating a new folder, creating a new workflow. or running analyses. Increase the funds available to your billing account.

If you are the admin of an organization, or the account is your own personal billing account, you will see an "Increase" link where the spending limit is listed:

Clicking this link to specify a new spending limit for the organization which will route a message to DNAnexus for approval. Also, we recommend that you forward a purchase order from your company to billing@dnanexus.com to facilitate your request that includes your platform ID.

If you are not the admin, contact your admin.