> For the complete documentation index, see [llms.txt](https://documentation.dnanexus.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.dnanexus.com/contacting-technical-support.md).

# Technical Support

You can contact the DNAnexus Support team in one of two ways:

* Log into the [UI](https://platform.dnanexus.com/). In the menu at the top of the UI, click **Help**, then select **Contact Support** from the dropdown menu. A contact form opens in a modal window. Complete the form and click **Send**.
* [Contact the team via email](mailto:support@dnanexus.com).

After you submit a request, you receive an automated reply, confirming that your request has been logged in the DNAnexus Support tracking system.


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.dnanexus.com/contacting-technical-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.