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Technical Support

Contact the DNAnexus Support team for help in using the Platform.

You can contact the DNAnexus Support team in one of two ways:

  • Log into the UI. In the menu at the top of the UI, click Help, then select Contact Support from the dropdown menu. A contact form opens in a modal window. Complete the form and click Send.

  • Contact the team via email.

After you submit a request, you receive an automated reply, confirming that your request has been logged in the DNAnexus Support tracking system.

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