Contacting Technical Support

To reach our technical support there are three options:

  • In the Help menu of the UI, select Contact Support and fill out the form that will open in a modal window.

  • In the UI, click the "envelope" icon marked "Support" at the bottom right corner of the screen. Fill out the form that will open in a modal window.

  • Send an email to support@dnanexus.com

After you submit a request, you'll receive an automated reply, letting you know that it's been logged in our tracking system.