Technical Support

You can contact the DNAnexus Support team in one of two ways:

• In the menu at the top of the UI, click Help, then select Contact Support from the dropdown menu. A contact form will open in a modal window. Fill out the form and click Send.

• ​Contact the team via email.

After you submit a request, you'll receive an automated reply, confirming that your request has been logged in the DNAnexus Support tracking system.